Return policy

 

For us it’s hard to imagine, but if the order from Rooster & Wolf does not meet your expectations, you can cancel the order up to 14 days after receipt without giving any reason, if the seal of the bottle is not broken. The full amount including shipping costs will be refunded. If the seal is broken, your order is final and cannot be returned.

 

Do you want to return your order? Please let us know by sending an e-mail (to ensure rapid processing) including your order number to service@roosterwolf.com.

 

After cancellation you will have another 14 days to return your order. Make sure that you return the product to Rooster & Wolf in the original condition and packaging and don’t forget to add the return form. You can put the return sticker on the box with our return address:

 

Rooster & Wolf B.V.

IJsseldijk Noord 13

2935 BG Ouderkerk aan den IJssel

The Netherlands

 

We will refund the amount within 14 days after registration of your return, provided that the product has been returned in good order.

 

Important additional information:

As customer you are responsible for the costs of the return shipment. If the return is of high value, it would be advisable to send it with extra insurance.

Return shipments are your own responsibility, we cannot take responsibility for missing packages.

 

If you return your order from a country outside the EU we can’t take responsibility for the payment of the import duties. Therefore, we kindly request you to write ‘Pre importation’ on the invoice. Please put the invoice in the plastic cover and attach the invoice to the package. This is an aid, but unfortunately not a guarantee. If we need to pay import duties in order to receive your return, we will deduct these costs from your refund.

 

 

Withdrawal Form English
PDF – 81,0 KB
Herroepings Formulier Nederlands
PDF – 9,2 KB 366 downloads